Here is a list of activities other HAH services have used to optimise their training and support for staff.
- Investment in training of staff at all levels, including communication skills, so that they can create an environment in which patients and carers feel they are in expert hands
- Offering accredited training that is transferable across providers
- Train(ing) staff in culturally competent/appropriate care for the population they serve
- Providing HAH staff with support to manage the stress of their work and to develop the necessary emotional resilience
- HAH staff can call for advice and support with their work from expert colleagues who are part of the HAH (or wider) organisation.