Here is a list of activities other HAH services have used to optimise the way they personalise care.
Prioritising having time to offer patient-led care
Negotiating with the informal carer on what care is offered and by whom, ensuring the carer is sufficiently supported to provide the care they wish to provide
Communicating and negotiating HAH availability with patients and carers sensitively when the service is under pressure
Working at the pace of the patient and carer (even when time is limited)