Service Assessment

OPEL test

Support directed at carers
Sustainability
Volunteers
Integration & coordination
Marketing & referral
Skills & ethos of care providers
Your service (optional section)

Support directed at carers

Please tell us how much this applies to your service:

CARER ASSESSMENT: HAH assess carer and whole family unit needs, and provide MDT support to meet the carer’s needs

Not at all trueSubstantially true

ENABLING CARERS: HAH continually provide information, support and shared decision making with the carer about what will happen and how to manage in the home.

Not at all trueSubstantially true

GETTING TIMELY HELP: The carer (and patient) have timely access to a point of contact 24/7.

Not at all trueSubstantially true

BEREAVEMENT: Carers are assessed after bereavement by HAH staff they already know in order to identify those carers who need additional help

Not at all trueSubstantially true

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