Here is a list of activities other HAH services have used to optimise managing expectations
Criteria, explanation of the service and treatment are clearly communicated to patients, families and health and social care professionals through a range of approaches:
- skilled day to day information giving and negotiation with patient and carer in the home
- written information to refer to outside of visits, containing contact information for 24/7 advice
- relationship-based communication with colleagues, based on trust and respect